Sauce & Spoon Project
Date
May 2025
Service
Project Management
Client
Google Certificate
Project Overview
As part of the Project Management Google Certificate, I executed a capstone project for Sauce & Spoon. The project focused on a pilot rollout of tabletop menu tablets at their Downtown and North restaurant locations. The primary objectives were to streamline guest ordering, enhance operational efficiency, minimize ticket errors, elevate customer satisfaction, and establish improved data tracking for best practices.
Key Highlights
Skills: Project Planning & Execution, Documentation & Reporting, Process Improvement, Data Analysis, Stakeholder Analysis, Problem Solving
Project Charter: Outlined the project summary, goals, scope, and initial benefits and costs.
Project Plan: Included detailed tasks and timelines, survey questions, quality and evaluation metrics, and additional resources.
Stakeholder Analysis: Identified key stakeholders and their power/interest in the project.
Tablet Pilot Findings: Presented the results and recommendations from the pilot phase.
Impact Report: Summarized the positive outcomes and future steps after the tablet launch.
Retrospective Review: Captured lessons learned from the project.
Closeout Report: Provided a summary of the project's completion, including planned vs. actual performance, delivered scope, and key accomplishments.
What I Learned
Through this experience, I learned the value of customer feedback for iterative improvements and project success. Furthermore, navigating challenges taught me the necessity of flexibility and clear communication. I realized that initial plans, while crucial, are just a starting point, and adapting to new information or needs is extremely important. Finally, the project highlighted the fundamental importance of thorough documentation as a guide, communication tool, and knowledge base for future initiatives
